Shipping Policy
Pawbom offers tracked standard shipping to the contiguous United States and Washington, D.C., Australia, Canada, Germany, the United Kingdom, France, and the Netherlands. The delivery options and final destination availability shown at checkout apply to your order.
Order processing
Orders are processed within 2 business days, Monday through Friday, excluding public holidays. You will receive a confirmation email after placing your order and a shipping confirmation with tracking details after dispatch.
Shipping rates
- Orders under $59 USD: $5.99 USD standard shipping.
- Orders of $59 USD or more: free standard shipping.
These rates apply to all supported destinations. Standard delivery is estimated at 7–12 business days after dispatch. The order subtotal after discounts and before taxes is used to determine free-shipping eligibility.
Tracking
When your order ships, we will email the tracking number to the address used at checkout. Tracking updates may take time to appear after the carrier receives the parcel.
Delays and address changes
Carrier, customs, severe weather, peak-season, public-health, or other circumstances outside our control may delay delivery. If you need to correct a shipping address, contact us within 24 hours of placing the order and before it ships. We cannot guarantee changes after dispatch.
Missing or damaged parcels
If your tracking shows a delivery issue, or your parcel arrives damaged, contact service@pawbom.com with your order number and supporting photos where applicable. We will review the carrier information and help resolve the issue.
Contact
For shipping questions, email service@pawbom.com.